Monday-Friday | 6 am-5 pm

(US Pacific Time)

Tel: 800.848.7332

Tel: +00 1 360 543 9306 (international)

Fax: 877.856.2160

Cascade Dafo, Inc. | 1360 Sunset Avenue, Ferndale, WA 98248


Our Customer Service team can help with:

  • Fast Fit products
  • Shipment tracking
  • Questions about orders placed via our online shop

Our Technical Support team can help with:

  • Custom products
  • Assistance with brace selection
  • Tips for fitting/adjusting custom DAFOs
  • Troubleshooting

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Email Directory:

General Business Information: bized@dafo.com
Product and/or Supply Orders: orders@dafo.com
Order Status Checks: customerservice@dafo.com
Technical Support: technicalsupport@dafo.com
Education Information: education@dafo.com
Tradeshows & Conferences: bized@dafo.com
Billing Department: accounting@dafo.com
Shipping Department: shipping@dafo.com
Website Questions or Comments: editor@dafo.com

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Shipment Tracking Request:

For orders that you place directly, you may request a tracking number for the package that we send out. We ship UPS, FedEx, and USPS both domestic and international. Shipping provider is dependent on the shipping location and/or preference.

If you need a copy of your tracking number and you are the person who placed the order, call us at 800.848.7332 (intl: +001 360 543 9306) or email our customer service department at customerservice@dafo.com. Include your full name, facility name, shipping address, and a phone number with your inquiry.

Once you receive a tracking number from Cascade, follow the appropriate link below to track your package.

Track UPS Package
Track FedEx Package
Track United States Parcel Service Package

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Comments and Requests

We love hearing from you. Call us, email us, or fill out this online form to provide feedback, ask a question, or request materials.