Custom DAFOs
Our DAFOs are guaranteed for fit, materials and workmanship for ninety (90) days beginning fourteen (14) days after the date of shipment. During that time, at our sole option, we will adjust, repair or replace the brace if a problem exists. The ninety (90) day warranty period is meant to allow ample time for fitting and troubleshooting. We recommend scheduling the fitting appointment within the first two weeks after receipt of the braces.
Abuse, undue rough wear, or loss voids the warranty. This includes not wearing shoes over the braces during ambulation (except during therapy sessions) and/or destruction from outside sources such as heat, cold, impact or undue abrasion beyond normal wear and tear.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
DAFO Wearer/Parent-Guardian of DAFO Wearer:
Discuss any concerns you may have regarding the fit and/or workmanship of the braces with your practitioner. The practitioner will assess the brace to determine whether a simple adjustment will resolve an existing problem, or if a more substantial action is required.
DAFO Practitioner:
If a problem exists that requires Cascade Dafo to adjust, repair or replace the brace within the warranty period, please contact our Customer Support staff prior to taking any action. After gathering specific information on the problem(s) experienced, we will determine the most efficient course of action to remedy the problem, and will direct you on any action you may need to take. You can reach Customer Support at: 800.848.7332 (internationally: +00 1 360 543 9306) or by email at: customersupport@dafo.com.
Fast Fit
Our prefabricated devices are guaranteed for fit, materials and workmanship for ninety (90) days beginning fourteen (14) days after the date of shipment. During that time, at our sole option, we will replace the brace or insert if a problem exists. The ninety (90) day warranty period is meant to allow ample time for fitting and troubleshooting. If the device is being delivered by a medical practitioner, we recommend scheduling the fitting appointment within the first two weeks after receipt of the device.
Abuse, undue rough wear, or loss voids the warranty. This includes not wearing shoes over braces, and/or destruction from outside sources such as heat, cold, impact or undue abrasion beyond normal wear and tear.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
If a problem exists that requires Cascade to repair or replace the brace during the warranty period, please notify our Customer Support staff prior to taking any action. After gathering specific information on the problem(s) experienced, we will determine the most efficient course of action to remedy the problem, and direct you on any action you may need to take.
You can reach Customer Support by email at customersupport@dafo.com or by telephone at: 800.848.7332 (Intl: +00 1 360 543 9306).