Monday-Friday | 6 am-5 pm

(US Pacific Time)

Tel: 800.848.7332

Tel: +00 1 360 543 9306 (international)

Fax: 877.856.2160

Cascade Dafo, Inc. | 1360 Sunset Avenue, Ferndale, WA 98248

Our Customer Service team can help with:

  • Fast Fit products
  • Shipment tracking
  • Questions about orders placed via our online shop

Our Technical Support team can help with:

  • Custom products
  • Assistance with brace selection
  • Tips for fitting/adjusting custom DAFOs
  • Troubleshooting


Email Directory:

General Business Information:
Product and/or Supply Orders:
Order Status Checks:
Technical Support:
Education Information:
Tradeshows & Conferences:
Billing Department:
Shipping Department:
Website Questions or Comments:


Shipment Tracking Request:

For orders that you place directly, you may request a tracking number for the package that we send out. We ship UPS, FedEx, and USPS both domestic and international. Shipping provider is dependent on the shipping location and/or preference.

If you need a copy of your tracking number and you are the person who placed the order, call us at 800.848.7332 (intl: +001 360 543 9306) or email our customer service department at Include your full name, facility name, shipping address, and a phone number with your inquiry.

Once you receive a tracking number from Cascade, follow the appropriate link below to track your package.

Track UPS Package
Track FedEx Package
Track United States Parcel Service Package


Comments and Requests

We love hearing from you. Call us, email us, or fill out this online form to provide feedback, ask a question, or request materials.