FAQ
Orders can be submitted with a completed order form and either a physical cast mailed to us or a digital scan submitted through our online ordering portal. If physical casts are being sent, please note that we only accept fiberglass casting.
For all of our Fast Fit products, parents or patients can place orders directly by either emailing their order forms to orders@dafo.com or by calling our friendly customer support team at 800-848-7332, Monday to Friday from 7 am to 2:30 pm (PST).
Our current turnaround is listed on our website and updated frequently for an accurate estimation. Email notifications are sent at the time of order confirmation that grant an estimated ship date, and again during shipping confirmation. Brace complexity may affect fabrication time. Further fabrication questions can be directed to CustomerSupport@dafo.com.
Optimizations and design elements such as colors and patterns may be requested on all Custom DAFOs.
Yes! All orders can be expedited by selecting the option to rush it in fabrication for an additional $50 or by requesting an expedited shipping method. Please note, some pre-fabricated orders may not be immediately available to ship if stock is unavailable in our warehouse.
Custom DAFO orders require physical casts to be sent in alongside a completed order form, or can be uploaded along with digital scans via our e-Orders online ordering portal. Fast Fit orders may be placed by filling out the desired order form and emailing it to Orders@dafo.com, or by calling our Customer Support team at 800-848-7332, Monday to Friday from 7 am to 2:30 pm (PST) and placing an order over the phone.
Model selection is based on many things, such as presentation, alignment needs, and tone, as well as therapy goals and diagnosis. Our customer support team is here to be a part of your clinical team when planning for patient care, and we are more than happy to help with brainstorming and answering any questions you may have!
Presentation and functional needs will be the best guide. Diagnosis can play a key part in the design process, but should not be relied on alone, as every patient presents differently, and every care team has different goals!
If your order requires optimization changes, alignment updates, or a completely new style, our 90-day warranty has you covered! Please feel free to contact us at 800-848-7332, or email us at CustomerSupport@dafo.com to discuss what changes are needed. If the order is outside of our warranty, we do offer adjustments as well! Please contact us for information about refurbishments and/or component orders at any point during the lifetime of the brace.
Most DAFOs are designed to fit inside supportive footwear, though shoe selection may require guidance.
Control levels vary by design and trimlines, ranging from foot alignment support to more comprehensive ankle control.
The warranty covers eligible material and workmanship concerns within the defined time period.
Our warranty covers a wide variety of damages and use. If you have any questions, please contact our customer support team for more information.
Warranties start 14 days after your order has been shipped out. Please reach out to our Customer Support Team to verify if you order is eligible to be remade under warranty.
Clinicians can access IFUs, in-service materials, and educational resources.
Our Customer Support Team can be reached at 800-848-7332, Monday through Friday between 7am and 2:30pm PST or via email at CustomerSupport@dafo.com .
We at Cascade Dafo understand that growth spurts are bound to happen at any point during a child's development. Our 90-day warranty covers the inevitability of an unforeseen growth spurt.
A DAFO should fit snugly while avoiding excessive pressure or persistent irritation.
Wear time is gradually increased over several days while monitoring skin condition.
Mild redness that fades quickly may occur, but persistent redness should be evaluated by a clinician.
Wear time depends on the prescribed treatment plan and patient tolerance.
DAFOs and Fast Fit JumpStart devices may safely be worn during pool time, beach time, at splash parks, etc. They should be cleaned and air-dried per our Brace Care Guidelines before being worn again. Foam shoe inserts should not be submerged under any circumstances.
Longevity depends on growth, wear patterns, and activity level. For pediatric patients, a DAFO is usually expected to last a year before growth requires recasting.
Discomfort should be evaluated promptly to assess fit, alignment, or the need for adjustment.
Minor adjustments may be possible depending on design and clinical assessment.
DAFO stands for Dynamic Ankle Foot Orthosis, reflecting a design philosophy that supports alignment while allowing controlled movement.
DAFOs provide intimate foot control with flexible materials, focusing on dynamic alignment rather than rigid immobilization.
DAFOs are commonly prescribed for pediatric patients with neuromuscular or orthopedic presentations affecting foot and ankle stability.
Yes. Each DAFO is fabricated using casts or approved digital scans specific to the patient’s anatomy and clinical goals.
DAFOs are typically made from lightweight thermoplastic materials selected for durability, flexibility, and comfort.
While widely used in pediatric care, selection depends on clinical presentation rather than age alone.
Wear schedules are determined by the prescribing clinician and depend on functional goals and tolerance.
A DAFO, or Dynamic Ankle Foot Orthosis, is a custom-fabricated brace designed to improve alignment, stability, and functional positioning of the foot and ankle.
Yes. Training programs and structured education are available through the DAFO Institute.
In-services can be arranged to support clinical teams in evaluation and casting techniques.
Casting guidance and resources are available through training materials and support resources.
Educational programs may include structured courses and professional development opportunities.
Yes. International shipping options are available depending on destination.
Customs and duties are considered the customer's responsibility. This allows us to ensure standardized pricing and product expectations for all of our customers, regardless of where they are ordering from.
Customs and duties are managed according to destination country requirements.
Shipping timelines vary based on destination and customs processing.
Instructions for Use are available online for each product model.
The Articles and News Hub provides clinical insights, updates, and educational content.
Model comparisons and detailed descriptions are available in the Product Hub.