Email hold notifications

October 31, 2019

Our new email service alerts you to orders placed on hold, giving you the opportunity to update missing information at the time that works best for you. Orders are placed on hold for a variety of reasons, including:

  • Practitioner's request
  • Missing purchase order number
  • Outdated credit card information

Our timely emails help keep your orders on schedule so your patients can receive their new DAFOs as soon as possible!

To receive our notifications, please ensure that we have your current email address by sending it to And if you have any questions at all, we’re always just a phone call away at 800.848.7332.